Well Care Health – EMPLOYEE UPDATE
Wednesday, July 29, 2020
 
COVID-19 IMPACT
Infection Count
(Source: Johns Hopkins)
 
Total Cases in the U.S.- 4,390,471
Total Deaths in the U.S.- 149,961
Total Recovered in the U.S. -1,355,363
Total Cases in NC- 118,387
Total Deaths in NC- 1,888
Total Recovered in NC -92,302
Total Cases in SC- 85,846
Total Deaths in SC- 1,615
Total Recovered in SC -32,859
 
COVID-19 COUNTY IMPACT:
For specific county totals, please click on the links below:
https://www.ncdhhs.gov/covid-19-case-count-nc
https://www.scdhec.gov/
 
COVID-19 News
 
Coronavirus live updates: Here’s what to know in North Carolina on July 29
https://www.newsobserver.com/news/coronavirus/article244557477.html
 
Coronavirus live updates July 28: Myrtle Beach area adds eight deaths, triple-digit cases
https://www.myrtlebeachonline.com/news/coronavirus/article244539817.html
 

 
REMINDER - Important Clinical Update: RECOVERED COVID-19 Patients
 
Well Care accepts patients who have RECOVERED from COVID-19 infections as defined by the CDC’s Symptom-Based Strategy to Discontinue Isolation for Persons with COVID-19. The CDC now discourages the use of testing results to clear patients from isolation precautions. Studies have shown that patients can continue to test positive for up to 12 weeks after symptom onset, even though the vast majority of patients don’t produce live virus after ten days. Instead, it relies on a review of the patient’s illness history and current status to determine when it is safe to remove isolation precautions. There is solid science supporting this strategy. Studies have shown that replication-competent viruses (the ones that can make you sick) can disappear long before someone shows a negative COVID-19 test (which detects only the presence of the viral RNA, not live replication-competent viruses). 
 
Studies have shown that viral loads peak at the onset of illness and decline every day after that. The statistical likelihood of a COVID-19 recovered patient shedding live virus by day 10 is nearly zero when the other criteria of afebrile status and improving respiratory symptoms have been met. This markedly decreased viral load and the PPE measures we have put in place mean that it is safe for our clinicians to see these patients when the criteria have been met. 
 
Currently, six months after the emergence of COVID-19, there have been no confirmed cases of COVID-19 reinfection. However, it should be noted that because recovered patients can test positive for up to 12 weeks after symptom onset and may experience a reoccurrence of symptoms such as fever, there have been false assumptions that individuals have been reinfected. Studies have shown that these patients are not infected with contagious COVID-19, and are not disease spreaders (see bullet points 4-6 on CDC’s guidance site). 
 
Please visit https://www.cdc.gov/coronavirus/2019-ncov/hcp/duration-isolation.html for further information from the CDC. 
 
The following criteria must be met to consider an individual “recovered” from COVID-19:
  1. Must be ten days removed from the onset of symptoms (note this is the onset of symptoms, not the day that the test is performed)
  2. Must be fever free without the use of medications to reduce fever for 24 hours (100.5* F being a fever)
  3. Must have improving respiratory symptoms (note that this does not mean they are free of respiratory symptoms – patients with serious infections will likely have long-lasting effects from COVID-19)
*Regardless of patient status, all clinicians should be wearing required PPE (including eye protection)*
If you have questions regarding this update, please email performanceimprovement@wellcarehealth.com
 


NEW! Well Care Health Service Map (attached)
Attached you will find an updated Well Care Health Service Map. We will be updating this service map quarterly, so October 2020 will be the next update (if needed).
In addition, we are also in the process of updating all of our printed and digital materials to reflect this new map, and we hope to have all of those updates completed in the next 2 weeks. 
 
PHONE REQUEST - Administrative/Office Staff Only:
If you have a Well Care desk phone, we ask that you please check it and confirm that it is forwarding to your cell phone so that you don’t miss an important call. You can do this by calling your Well Care number from another line.
Even if you primarily use a WCH cell phone and/or you are checking voicemail consistently, your Well Care desk phone should also be forwarded to your cell phone.
 
This is especially important if you have the potential to receive forwarded calls from patients or referral/community partners.
If you think your desk phone is not forwarding to you properly, you don’t know how to set up forwarding, or if you think you are missing calls, please send an email to IT@wellcarehealth.com (this will create a help ticket).


Workday Tips & Frequently Asked Questions 
  • All employees will use Workday for PTO requests (which will automatically flow to the manager for approval).
  • Clinicians do not need to enter time into Workday, just PTO requests.
  • You can't use the Workday app to submit PTO until the update happens in September. Please use the shortcut on your desktop or the URL to access Workday when submitting PTO. https://www.myworkday.com/wday/authgwy/wellcarehealth/login.htmld is the Workday URL. 
  • If you want to download the app, the ORG ID is wellcarehealth.
  • You will need to get a new verification code each time you sign in to Workday. This is a security measure to protect your confidential personal and HR information.
  • All admin employees (hourly and salaried) will have to log in to Workday, review, and submit their time each pay period. For salaried employees, that time will automatically populate, but you will still need to review and submit your time.
  • Try and login to Workday frequently so you can see if you have any messages or alerts (this especially applies to managers, who may be getting alerts about an employee's time or PTO request). 
  • Field Clinicians will also enter PTO as a Non-Visit Activity in HCHB, and their manager will approve it there as well, along with the Team Assistant blocking their calendar. There is no other notification required on the clinician's part after the entry. 
  • If you have questions about working on a holiday or holiday pay, please direct those to your manager.
  • New employees not past their 90 days will need to have their manager enter this in Workday as non-paid PTO.
  • If you are unable to login to Workday, please submit an IT ticket to IT@wellcarehealth.com.
  • Please make sure and visit and read through the Workday Team and Channels in Microsoft Teams. There you will find FAQ, Workday Resources, and more! Here is the link: https://teams.microsoft.com/l/team/19%3ad74f9ddceda24e0dacaf2c71c6fa5909%40thread.tacv2/conversations?groupId=e8405880-0ab1-46d2-9370-39c53263eca2&tenantId=4e70e3dd-e89d-4670-a136-02cdaf5a4718
 
EMPLOYEE KUDOS
 
KUDOS to Pamela Tinson-Bowden, Administrative Specialist, Myrtle Beach
“A big kudos and thank you to Pamela Tinson-Bowden! She dove right in to check in a returned trunk pack, which is difficult when you are not familiar with medical supply items! She took the time, figured it out, and got it done to assist her Clinical Manager. Thank you Pamela!!”
 
KUDOS to Genevieve Williams, Home Care Branch Manager
“Shout out to Genevieve! Genevieve has a great positive attitude and she is always willing to help out whenever needed. She is always looking for new ways to support her Jacksonville team and our patients. Thank you Genevieve for all that you do!”


 
 
*Please remember to follow these procedures when entering any Well Care Health location*
MANDATORY OFFICE SAFETY PROCEDURES:
For your safety and the safety of your colleagues, please follow the procedures below when visiting any Well Care location. 
  • Our Well Care offices are still technically closed, so please notify your DOO or Branch Manager before visiting any office location.
  • When in the office and away from your desk, you must wear a cloth mask. This includes when you are entering and exiting the office, in an elevator, etc.
  • If you are sitting at your desk and are unable to social distance (6 ft) from another employee in the office, you must wear a cloth mask.
  • If for some reason, you have to use a meeting room or other community space (i.e., breakroom), and another employee is using that space with you, you must both wear a mask, and you should also practice social distancing (6 ft).
  • If you are feeling ill or exhibit any COVID-19 symptoms, please stay home and don’t stop by the office for any reason.
  • Use the provided hand sanitizer when entering and exiting an office, after touching common surfaces, and if you cough or sneeze. 
  • Please minimize your time inside the office. Complete the task that caused you to come in (picking up supplies, dropping off a file, etc.) and then leave the office as soon as possible. Please do not linger or socialize with other staff members.
Any exceptions to these safety procedures must be approved by Human Resources and your direct supervisor in advance.
We also encourage you to follow CDC safety guidelines when you are not at work. Please wear a mask when you are out in public, social distance (6ft), and more. Click for details.
 
IT UPDATE - URGENT IT NEED? Give them a call…
If you need IT assistance, please send in a Help Ticket by emailing IT@wellcarehealth.com. If you have an IT matter that is an urgent need,
you can also call IT at 877-827-6787, and you will be connected with an IT representative. EMPLOYEE UPDATE
All information in the Well Care Health Daily Employee Update email is intended for the use of Well Care Health employees only. An effort is made to ensure all information and data is correct and current at the time of issue. Corrections to updates, if necessary, will be shared via future email communications. Due to the fluid nature of the COVID-19 crisis, information and data are rapidly changing and may be updated before this email is received.